We are here to help.
For product questions, access issues, privacy requests, or a report of unexpected behaviour, contact the Sophyia team directly.
hello@sophyia.io
Email hello@sophyia.io and include the product or integration concerned, the email address used for access where applicable, a concise description of the issue, and any non-sensitive steps to reproduce it.
What we support
- Access, account, and authentication questions for Sophyia services.
- Product and integration questions, including approved chat integrations.
- Reports of errors, unexpected output, safety concerns, or suspected security issues.
- Privacy and data-rights requests. Please use the same address and state “Privacy request” in the subject line.
Response expectations
We aim to acknowledge support requests within five business days. Resolution times depend on severity, reproducibility, third-party dependencies, and the service arrangement in place. Sophyia does not provide emergency, medical, legal, financial, or safety-critical response services through this channel.
Security reports
Do not include passwords, access tokens, payment details, or other secrets in an ordinary support email. For a potential security vulnerability, send a concise report to hello@sophyia.io with “Security report” in the subject line. We will respond with a secure channel if more detail is needed.